If your listing says «Temporarily closed» or «Permanently closed», hardly anyone calls: they move on to the next business. It can be fixed, but do it quickly.
Why it happens
- Someone suggested you were closed and Google accepted it.
- You marked the business closed for a holiday and never changed it back.
- The listing is not verified or nobody checks it, so Google accepts other people's suggestions.
- You moved and the old listing is still live.
How to mark it open again
- Sign in to your Business Profile with the account that manages it.
- Go to «Edit profile», then «Hours».
- Choose «Open with main hours» and check the hours are right.
- Look for pending Google updates and reject any that are wrong.
Stop it happening again
- Use special hours for holidays instead of «Temporarily closed».
- Check the listing every few weeks: Google shows suggested changes there.
- Post now and then and reply to reviews: an active listing gets fewer outside edits.